Refund & Cancellation Policy

Last Updated: June 11, 2026

At Fire Store, we want to ensure you are fully satisfied with your streaming subscription. We offer trials and guarantees so you can purchase with confidence.

1. 24-Hour Free Trial

We highly recommend all customers take advantage of our **24-hour free trial** before purchasing any paid plan. The trial allows you to verify that our streams are buffering-free and fully compatible with your specific device, Smart TV, Firestick, or mobile application. By testing our service first, you ensure a perfect fit for your setup.

2. 7-Day Money-Back Guarantee

If you experience technical issues or are unsatisfied with the service, you can request a full refund within **7 days** of your initial purchase date.

• To qualify for the guarantee, please contact our support team to see if we can resolve any setup or stream difficulties first.
• Refund requests submitted after 7 days from the purchase date are not eligible for a refund.
• For recurring plans, you can cancel your subscription at any time to prevent future billing.

3. Refund Processing Time

Once a refund is approved by our billing department, it is processed immediately. However, the time it takes for funds to appear in your account depends on the payment method:

• Credit/Debit Cards (via Stripe): 1 to 3 business days, depending on your financial institution.
• PayPal: 1 to 2 days, typically appearing in your PayPal balance or original payment source.
• Cryptocurrency: Sent back to your wallet address within 24 hours of approval.

4. How to Request a Refund

To cancel your plan or request a refund under our 7-day guarantee, please contact us via WhatsApp or Email:

Firestore LLC
30 N Gould St Ste R Sherida, WY 82801
Email: contact@firestore.tv
WhatsApp Support: +1 (202) 992-7413