Acceptable Use Policy

This policy sets out what you may and may not do with Fire Store TV. It applies to everyone who uses the website, dashboard or streaming service, and forms part of our Terms of Service.

Your subscription is for your own private, non-commercial viewing, and for your household if your plan allows it. You must not:

• resell, rent, sublicense or otherwise share your login details with people outside your household;
• use the service in a bar, restaurant, hotel, business or any public setting, or charge others to watch;
• rebroadcast, restream, record for distribution or otherwise make streams available to anyone else.

Each plan allows a set number of simultaneous streams. Don’t try to get around that limit by sharing credentials, using multiple accounts for one household, or using tools that hide how many devices are connected.

• Don’t attempt to break, probe or overload our systems, or to access anyone else’s account.
• Don’t scrape, copy, reverse engineer or decompile the website, apps or streams.
• Don’t introduce malware, or send automated or bulk requests to the site or the checkout.
• Don’t use another person’s payment details, or provide false details when you order.

Don’t use Fire Store TV to infringe anyone’s copyright, trademark or other rights, or to distribute unlawful content. Rights holders can report a problem under our DMCA & Copyright Policy.

Be honest and civil with our team. Abuse, threats or harassment of our staff, and fraud or abuse of the refund or chargeback process, are breaches of this policy.

If we believe this policy has been broken we may warn you, limit or suspend your access, or end your account, sometimes without notice where the breach is serious or puts other users or the service at risk. Where an account is ended for a breach, the remaining time on it is not refundable, except where the law requires otherwise.

If you think we have made a mistake, email contact@firestore.tv and we will review it.

To report misuse of the service, contact contact@firestore.tv. Copyright complaints go to the address in our DMCA policy.