Help centre
Answers to common questions about Fire Store TV plans, screens, devices and billing.
Last updated
Does my Fire Store TV plan renew automatically?
No. Each plan is one payment for a fixed period and nothing renews automatically.
How do I contact Fire Store TV support?
Email contact@firestore.tv with your order number for setup help, your subscription, billing and refunds.
How do I get a refund from Fire Store TV?
Ask for a refund within 7 days of payment by emailing support with your order number.
How does Fire Store TV activation work?
After you pay, our team activates your line and emails you the details you need to sign in.
How many screens can I use with Fire Store TV?
Fire Store TV plans come in 1 to 5 screens. The number you pick is how many devices can watch at the same time.
What is in my Fire Store TV activation email?
The activation email contains your username and password, and a portal URL or playlist link when your plan has one.
Which devices work with Fire Store TV?
Fire Store TV works on Fire TV and Firestick, Android TV, iPhone and iPad, Apple TV, smart TVs, Windows PC and Mac, MAG boxes, Roku and Chromecast.
Why does my stream keep buffering and how do I fix it?
Restart the app and device, test your internet connection, try a wired connection, then contact support with details.