How do I get a refund from Fire Store TV?
Email contact@firestore.tv from the address you used at checkout, with your order number, within 7 days of your payment. We will refund the full amount you paid for that purchase to the original payment method. Your bank or card provider decides how long it takes to appear, typically 5 to 10 business days.
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How long do I have?
7 days from your payment. This is our money-back guarantee, and it applies to the full amount you paid for that purchase.
What do I need to include?
The email address you used at checkout and your order number, which is in your confirmation email and on your dashboard. If there is a problem we could fix instead, such as a device that will not connect, tell us. You are never required to accept help in place of a refund.
What if it is after 7 days?
After the guarantee period we do not normally refund a purchase. We will always look at a genuine fault on our side. The full terms are in the Refund Policy.
Please contact us before disputing a payment
A chargeback takes much longer than a refund and can lead to your account being suspended while it is investigated. Email us first and we will sort it out.