Why does my stream keep buffering and how do I fix it?

Buffering is usually caused by the internet connection or the device, not the plan. Close and reopen the app, restart the device, check that other apps stream normally, and move closer to the router or use a wired connection. If it continues, email support with your device, the time and what you saw.

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What should I try first?

  1. Close the player app completely and open it again.
  2. Restart the device (unplug a Firestick or box for 30 seconds).
  3. Check that another app streams normally on the same device. If it does not either, the cause is your internet connection.

How can I improve the connection?

  • Move the device closer to the router, or use a wired (Ethernet) connection if it supports one.
  • Pause other heavy use on the network, such as large downloads or several other video streams.
  • Restart your router.

When should I contact support?

If the problem continues after these steps, email contact@firestore.tv with your order number, the device, roughly when it happened and what you saw. That lets us look into it.